Shipping policy
Shipping Policy
Thank you for shopping with NovaSkin Beauty. We have prepared this Shipping Policy to give customers a clear understanding of our domestic delivery services, shipping costs, estimated transit times, tracking procedures, and what to expect if a delivery issue occurs.
Delivery Area
NovaSkin Beauty currently accepts orders for delivery within the United States only. We do not ship internationally at this time.
All orders must include a complete and valid U.S. shipping address that can be serviced by the applicable carrier.
From Order Placement to Shipment
After an order is submitted and payment is confirmed, it moves into our fulfillment process. During this stage, we may verify the order, prepare the purchased items, package them securely, and arrange for transfer to the shipping carrier.
Please keep in mind that fulfillment time and shipping time are separate. The estimated delivery periods shown below apply after your package has been dispatched.
Orders received outside regular business days, including weekends and U.S. federal holidays, may begin processing on the next business day.
Shipping Rates & Delivery Times
For orders shipped within the United States, the following options are available:
Shipping Option Estimated Transit Time Cost
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – $70.00 and Up 3–5 business days FREE
Standard Shipping is free on qualifying orders of $70.00 or more. For qualifying orders below $70.00, the Standard Shipping rate is $8.00.
Customers who choose Express Shipping will be charged $15.00, with an estimated carrier transit period of 1–2 business days.
Estimated Transit Times
The delivery windows stated in this policy are estimates rather than guaranteed arrival dates. Business days generally exclude weekends and U.S. federal holidays.
Once a shipment is in the carrier's possession, its progress can be affected by factors outside NovaSkin Beauty's direct control. These may include weather events, carrier network congestion, transportation interruptions, seasonal demand, or service disruptions.
Tracking Your Shipment
When tracking is available, customers will receive shipment or tracking information using the email address associated with their order.
Carrier systems may require additional time to display the first tracking scan. For this reason, tracking information might not show movement immediately after a shipping confirmation is issued.
Address Verification
We encourage customers to carefully check all delivery information before completing checkout. A shipping address should include all necessary details, such as the street number and name, apartment or unit number when applicable, city, state, and ZIP code.
If you realize that your address is incorrect after placing an order, contact NovaSkin Beauty as soon as possible. We will attempt to assist if the shipment has not yet been finalized, but an address modification cannot be guaranteed after fulfillment has begun.
Delivery failures resulting from inaccurate or incomplete information provided by the customer may not be the responsibility of NovaSkin Beauty.
Packages That Cannot Be Delivered
A carrier may return a package when it cannot successfully complete delivery. This can occur because of an invalid address, insufficient address information, unsuccessful delivery attempts, refusal by the recipient, or similar circumstances.
If an order is returned to us, please get in touch so we can review the shipment. If reshipping is available, additional shipping charges may apply depending on why the original delivery was unsuccessful.
Unexpected Shipping Delays
Occasionally, an order may take longer to arrive than originally estimated. When this happens, we recommend reviewing the carrier's latest tracking updates.
If there has been no meaningful tracking progress for an unusual period of time, contact us with your order information. We will review the available shipment details and help determine the appropriate next steps.
Lost or Shipping-Damaged Orders
If you believe your package has been lost during transportation or it arrives with visible shipping-related damage, please notify NovaSkin Beauty promptly.
Include your order details and any relevant information about the delivery issue. Where appropriate, we may assist in reviewing carrier information or initiating the applicable shipping inquiry.
Policy Modifications
We may revise this Shipping Policy when changes to our shipping services, fulfillment practices, rates, or operational procedures make an update necessary.
Any revised policy will be made available through our website. The version in effect when an applicable order is placed will govern the shipping terms for that order.
Contact Information
If you need assistance with shipping, tracking, or delivery, please contact:
NovaSkin Beauty
Address: 3972 S Western Ave, Springfield, MO 65807, United States
Phone: 417-536-7320
Email: NathaliBluma177@gmail.com