Refund policy
Return & Refund Policy
At NovaSkin Beauty, we understand that there may be times when a purchase does not meet your expectations. We have created this Return & Refund Policy to provide a clear process for requesting a return and to explain how refunds and order-related concerns are handled.
30-Day Return Period
Eligible products may be returned within 30 days of the date they are delivered to you.
To be considered for a return, merchandise should:
Be unopened and unused;
Remain in its original, resalable condition;
Have all original packaging, labels, protective seals, and included components intact; and
Be accompanied by your order number or another valid proof of purchase.
We may be unable to approve a return if the product has been used, altered, or damaged after it was received.
Getting Your Return Started
Please obtain return approval before sending merchandise to us.
To begin, email NathaliBluma177@gmail.com with your order number, the name of the product involved, and the reason you would like to return it.
If your request concerns the condition of the merchandise or an incorrect shipment, please attach photographs that clearly show the issue.
After reviewing your request, we will let you know whether the product qualifies for return and provide the necessary instructions.
Packages returned without prior approval may not be accepted or processed.
Health and Hygiene Conditions
Beauty, cosmetic, skincare, and personal-care products require special handling because they may come into direct contact with the skin.
For health and hygiene reasons, we generally cannot accept change-of-mind returns for merchandise that has been opened, sampled, applied, tested, or used, or for products whose protective or sanitary seal has been broken or removed.
If the product was already defective or damaged when delivered, these restrictions do not prevent you from reporting the problem to us.
Items Generally Ineligible for Return
Subject to any rights provided by applicable law, the following items are normally excluded from standard returns:
Opened or used cosmetics and skincare products;
Personal-care products with damaged or removed hygiene seals;
Gift cards;
Complimentary samples or promotional gifts;
Merchandise identified as Final Sale before purchase; and
Products damaged after delivery because of misuse, neglect, improper storage, or handling.
Please contact us if you need confirmation about a specific product before initiating a return.
Delivery Issues and Product Problems
Please examine your shipment shortly after delivery.
If you discover that an item is damaged, defective, missing, or different from the product you ordered, contact us promptly so we can review the situation.
When reporting a problem, please provide your order number, a description of what happened, and photographs of the merchandise and packaging when applicable.
Each claim will be evaluated based on the circumstances. An approved resolution may involve a refund, replacement, or another appropriate solution.
Responsibility for Return Shipping
When a customer chooses to return an eligible product because of personal preference, a change of mind, or an ordering mistake, the customer is responsible for paying the return shipping expense.
For your protection, we recommend using a carrier that provides shipment tracking and keeping the tracking information until your return has been completed.
If a return becomes necessary because we shipped an incorrect product or an eligible item arrived damaged or defective, please contact us first. Once the claim is approved, we will explain the appropriate return shipping arrangements and cover applicable return shipping costs where appropriate.
The original shipping fee is generally not refundable unless the issue resulted from our error or a refund of that fee is otherwise required by law.
What Happens After We Receive Your Return
When an authorized return reaches us, we will review the merchandise to make sure it complies with this policy.
The inspection may include checking the condition of the product, packaging, labels, and protective seals.
We will notify you after the review has been completed. If the return is approved, we will proceed with the applicable refund. Returns that fail to meet the stated conditions may be declined.
Refund Processing
Approved refunds will be credited to the original payment method used to complete the purchase.
Once NovaSkin Beauty submits the refund, please allow approximately 5–10 business days for your bank, card issuer, or payment service to post the funds.
Financial institutions have their own processing schedules, so the exact time required for the credit to appear may vary.
If your refund confirmation was issued more than 10 business days ago and the funds have not appeared, contact us at NathaliBluma177@gmail.com so we can assist you.
Exchanges and Alternative Products
We generally do not process direct exchanges for change-of-mind purchases.
If you would prefer another eligible product, shade, or variation, you may return the original merchandise in accordance with this policy and place a new order separately.
When the original item is defective, damaged, or incorrect, contact our customer service team before purchasing a replacement.
Promotional Purchases
A product is not automatically excluded from returns simply because it was purchased during a sale or promotion.
Unless merchandise was specifically designated Final Sale, it may qualify for return if all other requirements in this policy are satisfied.
Final Sale products are generally not accepted for ordinary returns or exchanges, except where applicable law provides otherwise or where an eligible issue exists with the merchandise as delivered.
Changes or Cancellations Before Shipment
If you need to correct or cancel an order, please contact us shortly after placing it.
We will make reasonable efforts to help if fulfillment has not yet begun. However, once an order has entered preparation or shipment, we may be unable to change or cancel it.
If cancellation is no longer possible, you may request a return after delivery provided that the merchandise satisfies our return requirements.
Packages We Cannot Deliver
It is the customer's responsibility to enter complete and accurate delivery information during checkout.
If a package is returned to us because the address supplied by the customer was incomplete or incorrect, the shipment was refused, or the package remained unclaimed, applicable shipping or return transportation expenses may be deducted from an eligible refund where legally permitted.
Contact Information
If you have questions about a return, refund, or an issue with your NovaSkin Beauty order, please contact us before mailing any merchandise back.
NovaSkin Beauty
Address: 3972 S Western Ave, Springfield, MO 65807, United States
Phone: (417) 536-7320
Email: NathaliBluma177@gmail.com
Last updated: August 23, 2026